Customer Engineer, Application Modernization

Technical Support Engineer

• Troubleshoot enterprise and business customers‘ highly critical and complex issues, through reproduction to be able to offer work-arounds where possible
• Deployment experience in Cloud automation using AWS CloudFormation to implement high-availability network architectures and Elastic Beanstalk to deploy scalable application
• Container orchestration experience with Docker, ECS and EKS to implement microservices and load balanced containerized applications
• Hands-on experience working on AWS Services
  • CI/CD: CodeBuild, CodePipeline, CodeDeploy
  • Container Services (On-Prem): Anthos on VMware, Anthos on BareMetal
  • Service Mesh: Anthos Service Mesh
  • Config Management: Anthos Config Management
  • Others: Container Optimized Images, Docker, Containerd, Cloud Run and Cloud Run on Anthos

Premium Cloud Support Engineer (Deployment)

• Worked with business and enterprise customers in real-time to troubleshoot highly critical and complex issues, through deep dive and reproduction, while consistently achieving 5-stars ratings and feedback-compliments from customers
• Develop an understanding of Google‘s product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues
• Hands-on experience working on GCP services
  • Container Services: GKE
  • Container Services (On-Prem): Anthos on VMware, Anthos on BareMetal
  • Service Mesh: Anthos Service Mesh
  • Config Management: Anthos Config Management
  • Others: Container Optimized Images, Docker, Containerd, Cloud Run and Cloud Run on Anthos

Premium Cloud Support Associate (Deployment)

Same job scope as above

DevOps Engineer

• Ability to work under pressure and complete assigned tasks, effective troubleshooter adept at solving problems rapidly
• Developed Python scripts to monitor network infrastructure
• Deployed and maintain VMs and LAMP stacks for various web applications.
• Managed implementation and deployment of services on AWS as part of an effort to improve reliability and scalability.
• Worked with Ansible and Terraform scripts to automate deployments
• Collaborated to deploy LDAP server to authenticate internal and external clients

Digital Media and Communication Specialist

• Designed and produced digital media for use in broadcast emails and websites (Drupal), as well as for print, to support alumni programs
• Projects include monthly e-newsletters, event-specific marketing flyers, alumni communications, web design, digital advertisements, program booklets and postcards

Digital Media and Communication Specialist

• Compiled event registrations with analytics using complex functions such as in-string search, vlookups, index and match pivot tables in Excel
• Researched the market and sourced for event requirements
• Organized and facilitated all events details such as décor, catering, entertainment, transportation, location, invite list, special guests, equipment and promotional materials
• Point-of-contact for event logistics
• Supported the Account Manager in the planning and execution of events

Technology and Media Intern

• Implemented Google Apps and VPS servers to streamline workflow
• Planned, deployed and optimized the setup of computer networks, routers, switches to support high data throughputs
• Built and developed Wordpress sites
• PIT technical support for internal and external clients

Technology and Media Intern

• Revamped the University‘s marketing materials to strengthen corporate identity.
• Designed marketing materials such as HTML emails, flyers, posters and program booklets for Alumni events and award ceremonies.

Technology and Media Intern

• Initiated the development of a microservice to pull social media data via REST APIs using PHP and Javascript, improving the efficiency by saving almost eight man-hours per week.
• Contributed to a 20x exponential growth of D23 fan club membership from 10K to 200K in a year after analyzing social media data to propose change from a paid model to freemium model
• Saved 300 man-hours per event for the events team by revamping the ticketing system to effectively manage community events
• Created microsites on Jive platform for segments such as Global Security, Walt Disney Studios and Paralegal using HTML, CSS and Javascript
• Created HTML email newsletter templates for internal departments such as Disney Studios and Global Security

Media Intern

• Director for Live Web Broadcast for Regional Congress over HTTP Streaming using WireCast ‐ 3 camera setup
• Planned and coordinated the technical setup of routers and switches, Tri-Casters Broadcast Switches, cabling, 3 cameras, projectors, Mac Computers and other AV equipment
• Worked with and transcoded various file formats and codecs (H.264, FLV) to ensure cross-platform compatibility for live stream, including mobile devices

Corporate Relations Specialist

• Coordinated and organized the Temasek Society Commemorative Dinner, a prestigious and exclusive event for high ranking military officers with the President of Singapore as the Guest-of-Honor.
• Produced, directed and filmed videos of military training exercises to be viewed by Army Chiefs‘.
• Coordinated high‐level events and conferences for high-ranking foreign military delegates, government personnel and local Army Chiefs.
• Technical support and recommended purchase for new IT and AV equipments.
• Media monitoring, information mining and collecting for daily reports and press releases.

Customer Service (Part-Time)

• Provided customer service to a diverse clientele, promoting community events and courses
• Marketing and promoting of products, services and memberships over the counter and at roadshows
• Designed and managed advertisements for digital displays
• Event Management ‐ Guest relations and overall setup for events such as National Day and New Year‘s Day countdown celebration for the community